The following Delivery Policy is only valid for merchandise purchased via the Scents101 website. This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact on support@Scents101.co.za
Delivery Times
Process time : 2 days
Delivery time : 2- 7 days
Holidays (20 December – 10 January) Processing time: 20 Days
- Delivery (3 to 7 working days) is subject to stock availability, limited to main centers and only applies to items accordingly identified. Orders placed on a Friday will be delivered on the following Monday or Tuesday. In the case of a mixed basket, our standard delivery policy of 3-7 working days will apply.
- Our business will close on 20 December every year and open on 10 January the following year. All Orders placed Between 20 December and 10 January will be dispatched on the 10th of January 2023 when we reopen.
- Delivery (2 to 7 working days) is subject to stock availability, limited to main centers and only applies to items accordingly identified. Orders placed on a Friday will be delivered on the following Monday or Tuesday. In the case of a mixed basket, our standard delivery policy of 3-10 working days will apply.
- in case of specific items out of stock in mixed basket, we will partially ship items in stock first and the rest when we get stock, if it exceed 30 days without shipping the rest of the items, an automatic refund will be processed.
- We can only deliver products to physical addresses within the borders of the Republic of South Africa, unless otherwise stipulated or agreed upon.
- Standard Deliveries will be made within 3-7 business days upon acceptance of your order.
- Quoted delivery times are a guide only and while Fragrance Deliver endeavours to meet the targeted delivery times for both Next Day delivery and Standard deliveries, from time to time factors beyond our control can result in delayed delivery.
- A unique order number will be communicated to you via email which can be used to track the status of your order.
- Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
- We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible
- View our delivery rates on our website which are subject to change.
- Before you finalise your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.
- In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
- The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.
- The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
- Proof of ID may be requested to verify authenticity of purchaser
- In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
- Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any
breakages, and/or
damages and/or
items missing.
Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
- Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
- Scents101 reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.